Documentation

Everything we would send you anyway

There is no account, no form and no sales conversation. Read these documents, send them to your IT manager, or paste them into your questionnaire. If something you need is missing, tell us.

• Guides by roleWhat each role does in Kestrel, one task at a time, with the buttons to press in the order you press them.For each member of a school's staff, from the registrar to IT, and the families using the portal
• TrainingA short course for each role, taken in sessions a school runs itself: what each session covers, what to practise and how you know it is learned.For whoever brings a new member of staff up to speed, and the new member of staff
• SupportHow to reach support, the business hours it is answered in, the response target for each priority, and how to escalate a problem that is not being fixed.For business managers, and whoever at a school reports a problem with Kestrel
• Security and privacyWhere the data lives, what protects it, who can reach it, what is recorded about who read it, and how long it is kept.For IT managers, business managers, and anyone filling in a vendor questionnaire
• Questions schools askWhether Kestrel synchronises with Outlook, Teams or SharePoint, and the calendar feed, the send path and the document store a school uses instead.For business managers and IT managers comparing Kestrel with what the school runs today
• The APIThe two ways to call it, what a token reads, the error envelope, paging and retries, versioning, and the generated reference the server publishes about itself.For integrators building against Kestrel without asking permission first
• AccessibilityThe standard Kestrel is tested to, which screens the tests reach, what they check beyond an automated scan, and how to report a barrier.For schools assessing Kestrel against an accessibility standard, and anyone who uses it with assistive technology
• Privacy impact assessmentsWhen Seraco assesses the privacy impact of Kestrel on children, what each assessment covers, and the register of assessments made, with the finding of each.For schools and assessors asking how Kestrel weighs a child's privacy, and families who want to know

Legal

• Privacy PolicyWhat personal information Kestrel keeps, why, who else sees it, how to get a copy, a correction or a deletion, and how to complain.For parents, students and staff whose information a school keeps, and the schools answering to them
• Terms of ServiceWhat Seraco Pty Ltd agrees to, what a school agrees to, what happens to the records when an agreement ends, and which court hears a dispute.For business managers and principals deciding whether to sign, and whoever reads it first
• Acceptable Use PolicyWhat a Kestrel account may be used for, what it may not, and what happens when that line is crossed.For everyone with a Kestrel account, and the school that gave them one
• Acceptable Use Policy for studentsWhat a student's school account is for, what they agree to, what the record of reading shows, and who to ask.For a student whose school has given them an account, and whoever hands it to them